Incorrect Google Authentication Code?

Published June 20th, 2023 by Tracy Chen

1. Please make sure you are using the corresponding Google Authentication Code for the needed      account. 2. If you still get an error after entering the correct GA code, please proofread the device time of Google Authenticator. The proofreading method is as follows:     2.1 IOS Devices:       ① Click “Settings” on your IOS device (not the setting

Announcement Regarding Support for Optimism (OP) Network Upgrade

Published June 20th, 2023 by Tracy Chen

Dear users: Matrixport will temporarily suspend the deposit and withdrawal services of OP network tokens on June 6, 2023 at 11:00 (UTC+0) to support the network upgrade of Optimism (OP). Note: - Trading will not be affected during the network upgrade; - The network upgrade will not generate forked tokens; - We will reopen deposits and withdrawals on

How to modify login password?

Published June 20th, 2023 by Tracy Chen

If you remember the original login password: log in Matrixport App, click - [ME] - [ Account Security] - [Login Password] - [Modify], follow the instructions to reset your trading password. Remind you：    1.You will be unable to withdraw from this account for 24 hours after changing your password.    2.Password standard: 8-20 digits, at least number

Deposit wrong coins to Matrixport address.

Published June 20th, 2023 by Tracy Chen

Do not deposit tokens to a wrong address, or the assets will be irretrievable! (For example, do not deposit USDT to BTC address)

What is Dip Hunter, and how to invest?

Published June 20th, 2023 by Tracy Chen

Dip Hunter For the digital asset investors, deciding when and at which price to buy BTC can be very time-consuming. If you are worried about missing a good price to buy BTC but are too busy to keep your eyes on the ever-changing price chart, Dip Hunter could be your good friend. Dip Hunter, based on an established investment strategy, helps you purc

Buy Crypto Guide

Published June 20th, 2023 by Tracy Chen

1. Log in Matrixport ( www.matrixport.com ) account, click Buy Crypto, input total amount and the crypto you want to buy, click Next. Fiat currency we currently support: EUR, USD, CAD, JPY, GBP, KRW, RUB, AUD, CHF, CZK, DKK, NOK, NZD, PLN, SEK, TRY, ZAR, HUF, ILS, PLN, INR, AED, UAH, HKD, MYR, NGN, TWD, BGN, BRL, MAD, RON, MXN. We currently support

Matrixport User Security Guide

Published June 20th, 2023 by Tracy Chen

Matrixport adheres to “Security First” culture and has taken various measures to protect users’ assets. We hope all users can be aware of potential security risks and take precautions in advance. We also encourage all users to inform us the security issues they encounter when using Matrixport products. To enhance the security of your Matrixport acco

How to make a deposit

Published June 20th, 2023 by Tracy Chen

Within Matrixport APP, on [Wallet] choose coin such as BTC, click [Deposit] Scan QR code or copy address to make a deposit. Three procedures of a cryptocurrency transfer: Withdrawn ➞ Full Block Confirmations ➞ Deposited. Do not deposit irrelevant coin such as USDT to BTC address, or will cause the losses of the assets.

Announcement on Matrixport's update of some product and service agreements

Published June 20th, 2023 by Tracy Chen

To protect your rights and interests, Matrixport will enable the updated agreement content for some products from 2023-03-30 00:00 (UTC 0). This platform agreement requires your confirmation when you use the functions of this platform or purchase products. Before proceeding to the next step, please read the risk warning and product agreement content

Intro of Flexi Saving Product

Published June 20th, 2023 by Tracy Chen

Intro of Flexi Saving Product (i)    Product features:       1. Flexible deposit and withdrawal： You can deposit and withdraw at any time. Interest will start accruing upon successful deposit.         2. Hourly compounding： Interest is compounded on an hourly-basis.       3. Open and transparent： We publish real-time data such as the total amount of

What if I have no access to my email?

Published June 20th, 2023 by Tracy Chen

Customer can apply for changing email after one month of registration #1. If the account is set with a phone number, please use the new email address to send the below information to support@matrixport.com: Email title: Application to modify account email address + (mobile phone number or original email address) Step 1. Please write the following st

Announcement on wallet maintenance

Published November 8th, 2023 by Tracy Chen

Dear user: Matrixport will conduct a technical upgrade of the wallet service at 12:00 (UTC+0) on November 11, 2023, which is expected to take one hour. At that time, your deposit and withdrawal processing may be slightly delayed. If you have corresponding trading plans, please arrange your funds in advance. Thank you for supporting Matrixport! Matri

What's the 1288 free trial and how to find it?

Published June 20th, 2023 by Tracy Chen

For new registered customers, after signing up successfully, you'll get a 1288 free trial for the BTC-U dual currency product within 7 days. The trial generally expires after 14 days once claimed.  There're 2 channels to access the free trial:       1.After login, find Pop-ups or widget on Homepage        2.Open page via Me-New Client Gift    As lon

How to reset/modify Pay PIN password？

Published June 20th, 2023 by Tracy Chen

Login Matrixport App, click on your icon on the upper left of the screen -  Select Account Security Select Pay PIN - Manage - Modify Pay PIN   1.If you remember the original login password, follow the prompts to modify. 2.If you forget the original login PIN password, click reset Pay PIN below. Set new PIN password and confirm 2-factor authenticatio

How to make a deposit?

Published June 20th, 2023 by Tracy Chen

  Select the token you wish to deposit in your wallet in the Matrixport APP, click “Deposit”, and you can find your wallet address for this specific token. You can either copy the address or scan its QR code. Then you can go ahead and deposit the amount as you wish to this address, and wait for transaction confirmations and completion. Tips for depo

Intro of DeFi Smart Pool Product

Published June 20th, 2023 by Tracy Chen

    Matrixport selects high-quality DeFi(decentralized finance) projects to help you conduct liquidity mining.    You can deposit your fund and withdraw it with revenue at any time, enjoy hourly compounded interest, and receive the high return from the best DeFi projects. Your invested funds will directly (or used as collateral for borrowing stablec

App Server Upgrade Notice

Published June 20th, 2023 by Tracy Chen

Dear Matrixport users,   We would like to inform you that Matrixport will be performing server maintenance and upgrade works on the mobile app from May 29th to May 31st, 2023. During this scheduled maintenance period, you may experience occasional performance issues such as lag or delay when accessing the mobile app between 9:00-12:00 (UTC+8) daily.

How to log into Matrixport if your account is created through external platforms?

Published June 20th, 2023 by Tracy Chen

If your Matrixport account is created through external platforms: Bitmain, Antpool, BTC.com, Bitdeer, you can set a login password by clicking [Forgot password], then log into Matrixport with your account and a new login password.  

Matrixport Account Description

Published June 20th, 2023 by Tracy Chen

Matrxiport supports individual account types, please choose the account type then register by your email or mobile number. Individual account users: You can deposit to your Matrixport account after registration. If you want to enjoy the withdrawal, trading and loan services, please complete your account verification. The verification includes 3 laye

What is Dual Currency-B-USDⓈ, and how to invest?

Published June 20th, 2023 by Tracy Chen

Dual Currency Product Dual Currency Product is a non-principal protected investment product with floating return. The yield of the product is secured at the time of purchase, while the currency in which the product will be settled changes depending on how the Settlement Price compares with the Linked Price. A short-term investment product, Dual Curr

Deposit/withdrawal confirmation and Fee

Published June 20th, 2023 by Tracy Chen

The deposit to Matrixport generally follows: request withdrawal from another platform -----got enough broadcasts---Credit to Matrixport account.  Due to the different main nets of crypto, it is recommended that you confirm the main net you are depositing to avoid the loss of assets. The miner fee and minimum withdrawal value might be changed due to

Matrixport Restricted Countries

Published June 20th, 2023 by Tracy Chen

Due to compliance and regulatory requirements, Matrixport currently doesn't provide service to customers from the following countries/regions/territories: 1. Asian regions:  China Mainland, Hongkong(SAR of China), Singapore, Democratic People's Republic of Korea,   Japan, Iran,  Syria,  Myanmar,Uzbekistan 2. America's regions:  United States of Amer

Didn't receive the verification code (SMS, Email verification code or Google verification code)?

Published June 20th, 2023 by Tracy Chen

I didn't receive the SMS code. 1. Please check if you blocked the SMS from Matrixport, if so, please unblock it. 2. Please check if your mobile number is suspended due to insufficient balance, if so, please recharge. Didn't receive the Email verification code? 1. Please check if you blocked Matrixport emails, if so please unblock them. 2. If you did

Matrixport Will Support the Cardano (ADA) Network Upgrade & Hard Fork

Published June 20th, 2023 by Tracy Chen

Dear users, Matrixport will suspend the deposit and withdrawal of ADA at 10:30 on February 14, 2023 (UTC+0) to support the hard fork and network upgrade of Cardano (ADA). Please note: - Trading of ADA will not be affected. - The ADA network upgrade & hard fork will not result in new tokens being created. - We will reopen deposits and withdrawals

Bank Statement Sample

Published June 20th, 2023 by Tracy Chen

How to switch the language?

Published June 20th, 2023 by Tracy Chen

Matrixport APP supports English, Chinese(Simplified), and Russian.  On[ME]-Settings(Gear) -[Language]

KYT at Matrixport

Published June 20th, 2023 by Tracy Chen

The Matrixport Group is committed to the highest compliance standards within our digital asset ecosystem. We utilize Chainalysis’ compliance suite to provide us with continuous, real-time transaction monitoring for all cryptocurrency assets to detect patterns of high-risk activity and deeper due diligence into suspicious activities through Know Your

Matrixport Will Support the Gala (GALA) Contract Swap

Published June 20th, 2023 by Tracy Chen

Dear clients, Matrixport will support the Gala (GALA) contract swap on the Ethereum (ERC20) network on 2023-05-15 12:00 (UTC) when deposits and withdrawals of GALA will be suspended. Please note that deposits and withdrawals of GALA via the old GALA (ERC20) smart contract address will not be supported henceforth, as old GALA (ERC20) tokens will not

Leveraged Bear

Published June 20th, 2023 by Tracy Chen

1. What is a “Leveraged Bear” “Leveraged Bear” is a leveraged buying short investment product. You can invest in digital assets as principals, select appropriate leverage and obtain the “Leveraged Bear” position. You will gain a maximum leveraged profit of 1.1~5 times as BTC/USDC price falls while bearing the loss of the same multiple as BTC/USDC pr

Announcement Regarding Upgrade of Fixed Income

Published December 4th, 2023 by Tracy Chen

Dear valued users,   In our commitment to providing you with enhanced service and experience, we will temporarily suspend Fixed Income for an upgrade. This upgrade is scheduled to take place on  December 5, 2023 from 14:00 to 17:00 (UTC+8 ).   Please note: Fixed Income will be temporarily unavailable during the upgrade. Deposit interests will remain

Matrixport Fund Open Day

Published June 20th, 2023 by Tracy Chen

Dear Matrixport users: Matrixport Fund is a financial product that utilizes diverse arbitrage strategies. Run by a professional fund management team, it helps users achieve high returns. Matrixport currently offers BTC funds and USDT funds. Adopting market-neutral strategies, these funds are intended to provide long-term investment returns in variou

What is Dual Currency-BTC, and how to invest?

Published June 20th, 2023 by Tracy Chen

Dual Currency Product Dual Currency Product is a non-principal protected investment product with floating return. The yield of the product is secured at the time of purchase, while the currency in which the product will be settled changes depending on how the Settlement Price compares with the Linked Price. A short-term investment product, Dual Curr

Limit Order Trading

Published June 20th, 2023 by Tracy Chen

In order to meet the needs of investors for the trading of mainstream currencies, Matrixport now supports both Swap Trading and Limit Order Trading. 1）What is a limit order? A limit order means that you can buy or sell cryptos at a specified price, and the transaction can be executed when the market price meets your target price. Limit order trading

Perpetual Trading

Published August 14th, 2023 by Tracy Chen

1.What is Perpetual Trading? Perpetual trading is a type of cryptocurrency derivative that allows traders to take long or short positions on an underlying asset. Like futures, they offer traders additional flexibility, such as leverage and the ability to settle contracts without owning the underlying asset. Perpetual trading can continue indefinitel

Please Turn on Two-factor Authentication (2FA) on your Matrixport APP immediately

Published June 20th, 2023 by Tracy Chen

Dear Matrixport User,    It has come to our attention that some of our users have not bound their account with 2-Factor Authentication (2FA) , which might put their accounts in danger. For your asset safety, kindly complete the following:   Enable Two-factor Authentication (2FA) on your Matrixport APP immediately    We strongly recommend our users t

Notice Regarding Upgrade of SMS Notification Service

Published June 20th, 2023 by Tracy Chen

Dear Users,   Thank you for using the Matrixport APP SMS notification service. In order to reduce unwanted disruptions to our users, the system will be upgrading on February 24, 2023. After the upgrade is complete, non-urgent business notifications will be sent to users via email.   If you have any urgent loan requests, please contact customer servi

Forgot login password?

Published June 20th, 2023 by Tracy Chen

Open Matrixport App,Click [Log In] on [Me] tab, choose Forgot password via email or number. Enter verification code to reset. Password standard: 8-20 digits, at least number, uppercase and lowercase letter or special letter concluded.

On the suspension of USDC Wires

Published June 20th, 2023 by Tracy Chen

Dear clients: We wish to inform you that due to operational changes of Silvergate bank, USD-USDC wire transfer transactions will be temporarily suspended and unavailable with effect from 3rd March at 18:00 (UTC+8). All other Matrixport services continue to operate as normal, including on-off ramp alternative channels such as Banxa, Bitgin, Mercuryo,

What is Dual Currency-E-USDⓈ, and how to invest?

Published June 20th, 2023 by Tracy Chen

Dual Currency Product Dual Currency Product is a non-principal protected investment product with floating return. The yield of the product is secured at the time of purchase, while the currency in which the product will be settled changes depending on how the Settlement Price compares with the Linked Price. A short-term investment product, Dual Curr

How to Invite Friends?

Published June 20th, 2023 by Tracy Chen

On [Me]-[Invite Friends] tab, share a link or poster to invite sign up. Once your friends invest in dual currency products, you'll receive a 0.04% commission.  Terms and Conditions Referrer shares the link and invites friends to register and download the App. Once the referee makes a Dual Currency or Dip Hunter investment, the referrer will get a pe

Matrixport Will Support the Ethereum(ETH) Shapella Upgrade

Published June 20th, 2023 by Tracy Chen

Dear users, At 2023-4-12 22:00 UTC, deposits and withdrawals for ETH, OP, ARB and ERC-20 tokens via the Ethereum, Optimism and Arbitrum networks will be suspended.  Please note: - Trading of tokens will not be affected. - Following the Shapella upgrade, Matrixport will be increasing the minimum unlock count of deposits into Ethereum (ETH) network fr

Trading fee rules for perpetual trading

Published July 31st, 2023 by Tracy Chen

USDT-M Perpetual (OKX)     USDC-M Perpetual & Crypto-M Perpetual (OKX)     30-day trading volume (USD) Transactions are recorded in BTC equivalents according to price when trading. Every 24 hours, we convert your total trading volume to USD at 4 PM UTC according to the average price (= [closing price + opening price]/2). For example, you have tr

BTC Snowball

Published June 20th, 2023 by Tracy Chen

What is Snowball？ Snowball is a non-principal-protected structured product. There are multiple observations during the term of the product, which could trigger early redemption at full principal amount plus a high interest rate. It allows investors to earn a high yield in various market environments, but carries the risk of the investment currency b

USDT Snowball

Published June 20th, 2023 by Tracy Chen

What is Snowball？ Snowball is a non-principal-protected structured product. There are multiple observations during the term of the product, which could trigger early redemption at full principal amount plus a high interest rate. It allows investors to earn a high yield in various market environments, but carries the risk of the investment currency b

Non-Liquidating Loan Rules

Published June 20th, 2023 by Tracy Chen

Borrowing 1. Start a Loan After the borrower applies for a loan, the system will review the loan during the loan confirmation period, and after the confirmation is completed, the approved amount will be transferred to the borrower's wallet as the principal. The confirmation period is up to 72 hours. 2. Apply for end confirmation During the confirmat

Trigger for Dual Currency

Published June 20th, 2023 by Tracy Chen

How to use Dual Currency Trigger Order? You can set a trigger price for Dual Currency orders according to your own risk appetite and judgment based on the market direction. Below are a few examples for reference:  Dual Currency When entering a “XX” Dual Currency product, you can now manually set various parameters including the linked price, trigger

What if Google Auth doesn't work?

Published June 20th, 2023 by Tracy Chen

Hi there,    To disable Google Authenticator, you can follow the steps below:   #1. If there is a phone number bound to your account, please reach out to our live support to verify your identity.   #2. If there is no phone number bound but you have a registered email:   Step 1. Please write the following statement on the note:    My full name is XXX

Grid trading FAQ

Published June 20th, 2023 by Tracy Chen

What is grid trading? Grid trading is a quantitative trading strategy in which USD StableCoins are invested as the principal, and by automatically executing buy low and sell high within a certain price range, so as to obtain profits from market fluctuations. Advantages of grid trading 1) Don’t need to monitor the market 24 hours a day, greatly savin

Membership Benefits Update: VIP Free Withdrawal Rule Adjustments

Published June 20th, 2023 by Tracy Chen

Dear Matrixport user,   Our VIP free withdrawal privileges will be adjusted in a new membership program, effective from February 3, 2023, 14:00 (UTC+8). The updated withdrawal benefits for each membership tier are as follows: VIP 1: not applicable for free withdrawals VIP 2: enjoys one time of free withdrawal every 30 days.   Thank you for your cont

Withdrawals missing.

Published June 20th, 2023 by Tracy Chen

I made a withdrawal from Matrixport to another Exchange/Wallet, but I haven't received my funds, yet. Why? After you requested a withdrawal, click [Withdraw], you will see a transaction ID (TXID), you can check the status of the transaction on the blockchain by TXID.   Check transaction status on the following websites: BTC:  https://www.blockchain.

Frequently Asked Questions about Accredited Investor Verification

Published June 20th, 2023 by Tracy Chen

Asset Verification Q: Why should I verify as an accredited investor (AI)? A: Based on local regulatory requirements, only accounts met the requirements as accredited investor certification are allowed to invest and transact. Verified accredited investors will enjoy our services and access to specialized investment instruments. This ensures that all

Reverse Grid Trading

Published June 20th, 2023 by Tracy Chen

What is reverse grid trading? The principle of reverse grid trading is similar to that of grid trading, that is, arbitrage is carried out by automatically executing high selling and buying low within a certain range under volatile market conditions. Different from the forward grid, the essence of reverse grid trading is the currency standard, that i

About Wires

Published June 20th, 2023 by Tracy Chen

What is a wire transfer Bank wire transfers are online transfers between banks. With wire transfer, funds can be transferred from the payer's bank to the payee's bank. By transferring the fiat currency to the designated bank of our partner, the partner will convert the fiats into cryptos and send it to your wallet address. What is the process of wir

Risk Reminder about Using Google Authenticator

Published June 20th, 2023 by Tracy Chen

Dear Matrixport user,   We would like to highlight some potential risks associated with using Google Authenticator as your two-factor authentication (2FA) method, particularly in light of recent updates to the tool.  The latest app version of Google Authenticator (6.0 on Android or 4.0 on iOS), now offers code synchronization to the cloud. While thi

Auto-Invest

Published June 20th, 2023 by Tracy Chen

What is Auto-Invest? Auto-Invest is an investment strategy which allows you to automate selected crypto investments by investing a fixed amount of currency  in a fixed time period, and earn passive income.  You can set the time intervals of your buy-in to every 1/6/12 hours or every day/week/2 weeks/month. The crypto you invest  will be automaticall

Important Notice to Hong Kong Users

Published December 1st, 2023 by Tracy Chen

Dear Matrixport users, We would like to update that with effect from July 17, 2023 12:00 (UTC+8), Matrixport has implemented measures to limit “Hong Kong users” (1) access to wallet-only services on the Matrixport App. The cessation of App-based product offerings is in line with recent regulatory developments in Hong Kong. If you are not a Hong Kong

Trading fee rules for spot trading

Published November 29th, 2023 by Tracy Chen

Fee rate of spot trading (OKX) USDT Pairs   USDC Pairs & Crypto Pairs   30-day trading volume (USD) Transactions are recorded in BTC equivalents according to price when trading. Every 24 hours, we convert your total trading volume to USD at 4 PM UTC according to the average price (= [closing price + opening price]/2). For example, you have trade

What is Dual Currency-SOL, and how to invest?

Published June 20th, 2023 by Tracy Chen

Dual Currency Product Dual Currency Product is a non-principal protected investment product with floating return. The yield of the product is secured at the time of purchase, while the currency in which the product will be settled changes depending on how the Settlement Price compares with the Linked Price. A short-term investment product, Dual Curr

What is Dual Currency-ETH, and how to invest?

Published June 20th, 2023 by Tracy Chen

Dual Currency Product Dual Currency Product is a non-principal protected investment product with floating return. The yield of the product is secured at the time of purchase, while the currency in which the product will be settled changes depending on how the Settlement Price compares with the Linked Price. A short-term investment product, Dual Curr

Transaction of pending fund

Published June 20th, 2023 by Tracy Chen

When you are in a limit order trasaction or swap, the order might be unfilled, cancled or delayed due to the system maintenance or unforeseeable traffic pressure, which may generate tradable funds pending settlement. Where to check? When you have generated funds to be settled due to untimely transaction settlement, you can open the "wallet" and clic

Deposit hasn't been credited？

Published June 20th, 2023 by Tracy Chen

  1. Please contact the sender if they have released your withdrawal, if so, please provide the Hash (TXID), you can check the transaction status on the blockchain with the TXID. 2. If the transaction status on the blockchain is "unconfirmed" or the confirmation amount is less than Matrixport deposit required confirmation amount, please wait patient

What is Reinvestment / Auto-Investing Plan? How to enable it?

Published June 20th, 2023 by Tracy Chen

1. What is the Reinvestment Plan? The Reinvestment Plan is an investment tool that serves Matrixport’s Dual Currency Products.              When you purchase our Dual Currency Products and switch on the option for Reinvestment Plan, the system will automatically reinvest using the profits earned from the previous trade (if the settlement currency is

KYC Levels and Limits

Published June 20th, 2023 by Tracy Chen

 Based on verification level, Matrixport supports various withdrawal limits, please check the following: Supported Countries/Daily  KYC Level  Basic Verification/KYC 1  Advanced verification/KYC 2 Video Verification/KYC 3 Deposit No limit No limit No limit Withdrawal  0 USD 1,000,000 USD 5,000,000 USD Note: Withdrawal limit is daily-based, matrixpor

What if I have no access to my phone?

Published June 20th, 2023 by Tracy Chen

Hi there,    To disable your phone number, you can follow the steps below:  #1. If your old phone number is still available, please reach our live support to verify your identity.   #2. If your old phone number is no longer available but you have a registered email :   Step 1. Please write the following statement on the note:    My full name is XXX

Leveraged Bull

Published June 20th, 2023 by Tracy Chen

1. What is a “Leveraged Bull” “Leveraged Bull” is a leveraged buying long investment product. You can invest in digital assets as principals, select appropriate leverage and obtain the “Leveraged Bull” position. You will gain a maximum leveraged profit of 1.1~5 times as BTC/USDC price rises, and also bear the loss of the same multiple as BTC/USDC pr

Trend Intelligence Introduction

Published June 20th, 2023 by Tracy Chen

1.product introduction Matrixport "Smart Trend" Products select high-quality fixed income assets as basis yield and potential premium from call/put option settlement based on users’ price projection. On top of a stable revenue, you can obtain additional earnings from the price rise (or drop) in digital assets, and enjoy an investment experience with

Important Announcement: Flexi Staking Migration to Flexi Saving

Published October 12th, 2023 by Tracy Chen

Dear Valued Users, With a commitment to enhancing our services and delivering an even more seamless user experience, we are pleased to announce the migration of our Flexi Staking product to our Flexi Saving platform. This transition is scheduled for completion by October 18, 2023.  The assets that will be supported are ETH, FIL, MATIC and TON. After

Scheduled Platform Upgrade Notice: Temporary Suspension of Leveraged Products

Published June 20th, 2023 by Tracy Chen

Dear Valued Users, In our commitment to provide you with the best trading experience, we will be conducting maintenance works and implementing improvements to our platform’s trading services. As a result, our leveraged products will be temporarily unavailable from 10:00 – 12:00 (UTC +8) on May 31, 2023. During this period, the position opening, clos