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充幣未到賬?

Written by Tracy Chen

Updated at July 5th, 2023

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1、聯繫匯出方是否已經為您匯出,若已匯出請對方提供哈希值(txid)通過哈希值查詢此幣充值在區塊鏈上的狀態,

2、狀態為未確認的或區塊確認數未達到Matrixport到賬的區塊鏈確認數時,請您耐心等待。

3、當區塊確認數達到Matrixport到賬確認數後,您的充值將自動到賬。

4、狀態已確認但充值仍未到賬的,請聯繫客服提供您的賬戶、充值幣種、地址、哈希值由客服為您查詢原因。

 

附件1:Matrixport平台充值到賬區塊確認數

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