Matrixport Knowledge Base

Matrixport System Upgrade Notice

Published September 23rd, 2024 by Teddy Neoh

Dear users: We would like to inform that Matrixport application will undergo system maintenance and upgrade on September 24, 2024 at 9:00 (UTC+8). All deposit and withdrawal service for all network token will be suspended for approximately 30 minutes, until the system maintenance and upgrade successfully complete . Please note: Some users may expe

Matrixport System Upgrade Notice

Published September 23rd, 2024 by Teddy Neoh

Dear users: We would like to inform you that the Matrixport app will be undergoing scheduled maintenance and a system upgrade on September 24, 2024 starting at 9:00 (GMT+8). The maintenance work is expected to last for 30 minutes. Please note: Some users may experience temporary access delays during the upgrade. We apologise for any inconvenience ca

Matrixport System Upgrade Notice

Published March 13th, 2025 by Teddy Neoh

Dear Matrixport users, We would like to inform you that the Matrixport app will be undergoing scheduled maintenance and a system upgrade on March 18, 2025, starting at 5:00 pm (GMT+8). The maintenance work is expected to last for approximately 30 minutes . Upgrade start time: 2025-03-18 17:00（GMT+8） Estimated completion time: 2025-03-18 17:30（GM

Matrixport to Support MATIC(Polygon) Rebrand to POL(Polygon Ecosystem Token)

Published September 3rd, 2024 by Teddy Neoh

Matrixport will be supporting the rebranding of MATIC(Polygon) to POL(Polygon Ecosystem Token). Below are the arrangements: SPOT TOKEN i) Matrixport will suspended the deposit and withdrawals of MATIC token services, starting 18:00 (UTC+8) on September 03, 2024; ii) Users' MATIC will be converted to POL on a 1:1 basis. Opening of deposits, withdra

Matrixport to Support the Kaia (KLAY) Rebranding to Kaia (KAIA)

Published November 4th, 2024 by Teddy Neoh

Matrixport will be supporting the rebranding of Kaia (KLAY) to Kaia (KAIA). Below are the arrangements: SPOT TOKEN i) Matrixport will suspended the deposit and withdrawals of KLAY token services, starting 10:00 (UTC+8) on November 05, 2024; ii) Users' KLAY will be converted to KAIA on a 1:1 basis. Opening of deposits, withdrawals, and trading of K

Matrixport Will Support Solana Network Upgrade

Published November 27th, 2024 by Teddy Neoh

Dear users: Solana network is scheduled to undergo a network upgrade on November 28, 2024 at 16:00 (UTC+8). Matrixport will support the network upgrade of Solana. Kindly refer below arrangements: Matrixport will suspend the deposit and withdrawal for Solana network token services, starting 15:00 on November 28, 2024 (UTC+8); We will reopen dep

Matrixport Will Support TON(The Open Network) Network Upgrade

Published January 22nd, 2025 by Teddy Neoh

Dear users: TON (The Open Network) is scheduled to undergo a network upgrade on January 22, 2025 at 18:00 (UTC+8). Matrixport will support the network upgrade of TON. Kindly refer below arrangements: Matrixport will suspend the deposit and withdrawal for TON network token services, starting 18:00 on January 22, 2025 (UTC+8); We will reopen dep

Matrixport Card-FAQ

Published January 16th, 2025 by Teddy Neoh

1. Basic Information about Matrixport Card 1.1 What is the Matrixport Card? Matrixport Card is a convenient and secure payment tool that allows users to convert crypto assets into fiat currency for global online and offline payments. It supports linking to digital wallets like Apple Pay, Google Pay, WeChat Pay, and Alipay and can also be used dire

Matrixport Will Support Render (RNDR) token swap to Render (RENDER)

Published July 19th, 2024 by Teddy Neoh

Dear user: Matrixport will support the Render (RNDR) token swap to Render (RENDER). General Deposits and Withdrawals Starting 2024-07-19 12:00 (GMT+8), deposits and withdrawals of Render (RNDR ) will be suspended in Matrixport; * Note: Any RNDR tokens deposited after this will not be credited * After the event is complete, deposits and withdraw

Matrixport System Upgrade Notice

Published January 14th, 2025 by Teddy Neoh

Dear users: We would like to inform you that the Matrixport will be undergoing scheduled maintenance and a system upgrade on January 16, 2024 starting at 8:00 (GMT+8). The maintenance work is expected to last for 30 minutes. Please note: Some users may experience temporary access delays during the upgrade. We apologise for any inconvenience caused.

Matrixport Will Support FIL (Filecoin) Network Upgrade

Published November 20th, 2024 by Teddy Neoh

Dear users: FIL (Filecoin) is scheduled to undergo a network upgrade on November 21, 2024 at 06:00 (UTC+8). Matrixport will support the network upgrade of FIL. Kindly refer below arrangements: Matrixport will suspend the deposit and withdrawal for FIL network token services, starting 06:00 on November 21, 2024 (UTC+8); We will reopen deposits

Matrixport System Upgrade Notice

Published September 23rd, 2024 by Teddy Neoh

Dear users: We would like to inform you that the Matrixport app will be undergoing scheduled maintenance and a system upgrade on September 24, 2024 starting at 9:00 (GMT+8). The maintenance work is expected to last for 30 minutes. Please note: Some users may experience temporary access delays during the upgrade. We apologise for any inconvenience ca

Matrixport Will Support the BNB Smart Chain（BEP20) Network Upgrades & Hard Fork

Published September 23rd, 2024 by Teddy Neoh

Dear users: BNB Smart Chain (BEP20) is scheduled to undergo a network upgrade and hard fork on September 26, 2024 at 10:00 ( UTC+8 ). Matrixport will support the network upgrade of ( BEP20 ). Kindly refer below arrangements: i) Matrixport will suspended the deposit, withdrawal and exchange fund transfer services of BEP20 network token services,

Matrixport System Upgrade Notice

Published November 12th, 2024 by Teddy Neoh

Dear Matrixport users, We would like to inform you that the Matrixport app will be undergoing scheduled maintenance and a system upgrade on November 13, 2024, starting at 8:00am (GMT+8). The maintenance work is expected to last for approximately 30 minutes. Please note: Some users may experience temporary access delays during the upgrade. We apologi

Matrixport Will Support OP (Optimism) Network Upgrade

Published July 9th, 2024 by Teddy Neoh

Dear users: OP (Optimism) is scheduled to undergo a network upgrade on July 11, 2024 at 00:00 (UTC+8). Matrixport will support the network upgrade of Optimism (OP). Kindly refer below arrangements: Matrixport will suspended the deposit and withdrawal for OP network token services, starting 18:00 on July 10, 2024 (UTC+8); We will reopen deposits a

Matrixport System Upgrade Notice

Published July 9th, 2024 by Teddy Neoh

Dear Matrixport users, We would like to inform you that the Matrixport app will be undergoing scheduled maintenance and a system upgrade on July 10, 2024, starting at 7:00 (GMT+8). The maintenance work is expected to last for approximately 30 minutes. Upgrade start time: 2024-07-10 7:00（GMT+8） Estimated completion time: 2024-07-10 7:30（ GMT +8）

Matrixport will support Fetch.ai (FET), Ocean Protocol (OCEAN) and SingularityNET (AGIX) Token Merge

Published June 25th, 2024 by Teddy Neoh

Dear user: Matrixport will support the Ocean Protocol (OCEAN) and SingularityNET (AGIX) token merge to Fetch.ai (FET) using the new project name Artificial Superintelligence Alliance （ASI). General Starting 2024-06-30 20:00 ( GMT+8 ), deposits and withdrawals of Ocean Protocol (OCEAN) and SingularityNET (AGIX) will be suspended in Matrixport. *Ple

Matrixport System Upgrade Notice-20240619

Published June 19th, 2024 by Teddy Neoh

Dear Matrixport users, We would like to inform you the Matrixport app will be undergoing scheduled maintenance and a system upgrade on June 20, 2023, starting at 8:00a.m. (GMT+8). The maintenance work is expected to last for approximately 60 minutes. Please note: Some users may experience temporary access delays during the upgrade. We apologize fo

Setting Up Microsoft Authenticator

Published June 17th, 2024 by Teddy Neoh

Microsoft Authenticator enhance the security of your online accounts by adding an extra layer of protection. To set up the authenticator, please follow the following steps: 1.Download Microsoft Authenticator. You can download the app in your phone's app stores. Kindly refer below: 2. Access your Matrixport account and select top left “Me” icon. Onc

Matrixport System Upgrade Notice

Published July 9th, 2024 by Teddy Neoh

Dear Matrixport users, We would like to inform you that the Matrixport app will be undergoing scheduled maintenance and a system upgrade on July 10, 2024, starting at 7:00 (GMT+8). The maintenance work is expected to last for approximately 30 minutes. Upgrade start time: 2024-07-10 7:00（GMT+8） Estimated completion time: 2024-07-10 7:30（ GMT +8）