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充币未到账?

Written by Tracy Chen

Updated at July 5th, 2023

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1、联系汇出方是否已经为您汇出,若已汇出请对方提供哈希值(txid)通过哈希值查询此币充值在区块链上的状态,

2、状态为未确认的或区块确认数未达到Matrixport到账的区块链确认数时,请您耐心等待。

3、当区块确认数达到Matrixport到账确认数后,您的充值将自动到账。

4、状态已确认但充值仍未到账的,请联系客服提供您的账户、充值币种、地址、哈希值由客服为您查询原因。

附件1:Matrixport平台充值到账区块确认数

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未到账 存款未到

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