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Ivy

Ivy Chen

ivy.chen@matrixport.com

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Matrixport SharkFin, the Best Choice for BTC and ETH Holders in a Volatile Market!

Published August 2nd, 2024 by Ivy Chen

In the highly volatile crypto market, finding an investment product that offers both principal protection and high yield has become the top concern of investors. And that is why Matrixport’s latest SharkFin product came in. In particular, users can invest BTC and ETH in Matrixport Sharkfin, which is exclusive of Matrixport and provides the best choi

457 Views 2 min

Join Matrixport Master Tournament, Win Grand Prize & Luxurious Journey

Published August 9th, 2024 by Ivy Chen

Dear Matrixport Users,   We are pleased to announce that Matrixport officially launched the "Matrixport Masters Tournament" in August. Participating in the "Matrixport Masters Tournament" will not only receive high rebates and the honorary title of “Matrixport Master”, but also have the opportunity to receive rich peripheral rewards, overseas island

432 Views 1 min

Protect Yourself From Phishing

Published May 14th, 2024 by Ivy Chen

Dear Matrixport users,   We have detected fraudulent activities, including phishing links impersonating Matrixport. This incident seriously endangered our potential users’ asset security and the Matrixport brand.    As soon as we became aware of such fraudulent attempts, the Matrixport security team set up a special investigation team to conduct rig

650 Views 1 min

Invitation to Participate in Our User Experience Survey

Published May 28th, 2024 by Ivy Chen

Dear Matrixport Users: We are sincerely inviting you to participate in our user experience survey. The exclusive entry point is under the “Surprise” → "Research" icon in the new version of our app. This is a unique opportunity to share your feedback with us, as the entry will disappear after you complete the survey. Rest assured, your input and sugg

586 Views 1 min

Matrixport Smart Trend Helps Users Navigate the Volatile Market

Published August 5th, 2024 by Ivy Chen

Market Background BTC broke below the supporting price and dropped below $55,000. The Fed decided not to change the interest rate. Meanwhile, the situation in the Middle East worsened, leading to the Bitcoin price drop. Many investors are wondering where to go under such market conditions. Matrixport Smart Trend is a great choice for obtaining stabl

450 Views 2 min
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