Matrixport Knowledge Base

System Maintenance Notice

Published March 20th, 2024 by Aria Wang

Dear Matrixport users, On Mar 21st, 7:00-9:30 (UTC+8) Due to the maintenance and upgrade of the basic service system, Loan, Leverage, Flexi Saving, STBT, Fixed Income, ETH Staking, Fund, and Dual-Ccy V2 products will be accessed normally but cannot be purchased during the upgrade. Please wait for the upgrade to succeed before using the service. Matr

Matrixport System Upgrade Notice

Published March 25th, 2024 by Aria Wang

Dear Matrixport users, We would like to inform you that the Matrixport app will be undergoing scheduled maintenance and a system upgrade on Mar 27, 2023, starting at 7:00 am GMT+8. The maintenance work is expected to last for approximately 120 minutes. The app will completely suspend service from 7:00 am to 7:15 am GMT+8, starting at 7:15 am GMT+

Matrixport System Upgrade Notice

Published March 25th, 2024 by Aria Wang

Dear Matrixport users, We would like to inform you that the Matrixport app will be undergoing scheduled maintenance and a system upgrade on Mar 27, 2023, starting at 7:00 am GMT+8. The maintenance work is expected to last for approximately 120 minutes. The app will completely suspend service from 7:00 am to 7:15 am GMT+8, starting at 7:15 am GMT+

Matrixport System Upgrade Notice

Published January 26th, 2024 by Aria Wang

Dear Matrixport users, We would like to inform you that the Matrixport app will be undergoing scheduled maintenance and a system upgrade on Jan 30, 2023, starting at 7:00 am GMT+8. The maintenance work is expected to last for approximately 120 minutes. Please note: Some users may experience temporary access delays during the upgrade. We apologize

Matrixport System Upgrade Notice

Published March 20th, 2024 by Aria Wang

Dear Matrixport users, On Mar 21st, 7:00-9:30 (UTC+8) Due to the maintenance and upgrade of the basic service system, Loan, Leverage, Flexi Saving, STBT, Fixed Income, ETH Staking, Fund, and Dual-Ccy V2 products will be accessed normally but cannot be purchased during the upgrade. Please wait for the upgrade to succeed before using the service. Matr

Announcement on system maintenance and upgrade

Published January 24th, 2024 by Aria Wang

Dear users, Due to the maintenance and upgrade of the basic service system, Loan, Leverage, Flexi Saving, STBT, Fixed Income, ETH Staking, Fund, and Dual-Ccy V2 products will be accessed normally but cannot be purchased during the upgrade. Please wait for the upgrade to succeed before using the service. Upgrade start time: 2024-01-25 7:00（UTC+8）

Notice on Dual-Currency product updates

Published January 31st, 2024 by Aria Wang

Dear Users, To enhance the user experience and service quality of our Dual-Currency products, starting from February 1, 2024, only the acquisition of Dual-Currency V2 product interest rate coupons will be supported. Concurrently, ongoing optimizations and iterations are being made to the Dual-Currency products, and the Dual-Currency product entry wi